Last updated: 3 October 2026. This notice explains how Vertygo handles personal information through the public website, client portal and delivery of client services.
Who I am
Vertygo provides web design, development, hosting, maintenance and related digital services. For privacy questions or requests, contact [email protected].
Information I collect
Depending on how you use Vertygo, I may process contact and business details; enquiry and project requirements; client-portal account information; login, session and security records; project and onboarding information; files and assets you upload; agreements and acceptance records; quotes, invoices, payments and receipts; support tickets and change requests; communications with Vertygo; and client-facing website performance figures that I add to the portal.
Payment information
Card and supported online payments are processed by Stripe through Stripe-hosted checkout. Vertygo receives transaction references, payment status and related records needed to reconcile an invoice, but does not store your full card number or card security code.
Why I use your information
I use personal information to respond to enquiries; take requested steps before entering a contract; provide, manage and support agreed services; operate the client portal; collect project content; create and administer commercial records; process and reconcile payments; maintain audit and security records; communicate about projects; and comply with applicable legal, tax and accounting obligations.
Lawful bases
Depending on the purpose, my lawful basis will normally be taking steps at your request before a contract, performing a contract, complying with a legal obligation, or my legitimate interests in operating, improving and securing Vertygo and responding to genuine enquiries. Where consent is legally required, I will request it separately.
Who I share information with
I may share information with service providers that are reasonably necessary to operate Vertygo, including hosting and infrastructure providers, email providers, backup services, payment processors such as Stripe, and accounting or professional service providers where used. I may also disclose information where required by law. I do not sell client or visitor information to advertisers.
Client files and portal records
Files uploaded through the portal are stored for the purpose of delivering and supporting the relevant project. Portal actions such as agreement acceptance, quote decisions, support activity and security events may be recorded with dates, account identifiers and pseudonymous security information so that Vertygo can maintain an accurate project and audit history.
International processing
Some technology providers may process information outside the UK. Where this occurs, I select established providers and rely on appropriate data-protection arrangements made available by those providers where required.
How long I keep information
I keep information only for as long as reasonably necessary for the purpose it was collected, ongoing services, security, dispute handling and applicable legal or accounting requirements. Project, contractual and financial records may need to be retained longer than unsuccessful enquiry data. Client files and portal records are periodically reviewed as relationships and projects conclude.
Your rights
Depending on the circumstances, you may have rights to request access, correction, deletion, restriction, portability, or to object to certain processing. Where processing relies on consent, you may withdraw that consent. Some rights are subject to legal exceptions and record-keeping obligations.
Security
Vertygo uses measures designed to protect client information, including authenticated portal access, role and client checks, secure session cookies, password hashing, restricted file access and audit/security logging. No internet service can guarantee absolute security.
Complaints
Please contact Vertygo first if you have a privacy concern. You also have the right to complain to the UK Information Commissioner's Office (ICO).
Cookies and website statistics
Vertygo uses strictly necessary session cookies for public-site security, administration and the client portal. Lightweight first-party website statistics are also used without setting an analytics cookie; raw IP addresses are not retained in that analytics record. See the cookie notice for more detail.
Changes to this notice
I may update this notice when Vertygo's services, suppliers or data practices change. The latest version will be published here with a revised date.